Website usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BlackBox Simulation’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘BlackBox Simulation’ or ‘us’ or ‘we’ refers to the owner's of the website, Mr Graham Waterfield & Mr Antony Waterfield trading as BlackBox Simulation. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

A. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

B. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

C. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

D. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

E. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

F. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

G. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

H. Your use of this website and any dispute arising out of such use of the website is subject to European laws. 

Refund Policy

Within 30 days from the date of purchase, BlackBox Simulation will accept the return of any product, if sold to you directly by BlackBox Simulation, for media defects only and is subject to the terms and conditions below. If you purchased the product from an BlackBox Simulation distributor or reseller, you must return the product to the source from which they were originally purchased and you will be subject to any terms and conditions they enforce. In no case will refunds be given for software delivered online ("Electronic Delivery"). All software sold by BlackBox Simulation is delivered AS IS and BlackBox Simulation makes no warranty as to its use or performance. Chargebacks to credit cards or stop payments on checks as a means to "return" software will be construed as fraud and prosecuted to the fullest extent of the law.  Additionally, non-payment of duly issued invoices based upon a customer purchase order will be collected upon using all means possible . We HIGHLY encourage you to take advantage of the customer and press reviews, preview media and evaluation versions (where available) of our products to insure that they meet your use and performance requirements prior to purchasing.

A. Only physical product may be returned. To return a product purchased from BlackBox Simulation within 30 days: 

1. Send an email to [email protected] and provide the following information:
- Your Invoice number
- Your name
- Product(s) you are returning
- Serial Number(s)
- the reason for the return

2. A Return Merchandise Authorization (RMA) number will be issued. Include the RMA number in the address as follows:

BlackBox Simulation.
c/o Returns Department
Attn: RMA # xxxxxxx
Box 48, Triq Ghajn Zejtuna, Santa Marija Est.
Mellieha, Malta, EU. MLH2705

IMPORTANT NOTE : Without the RMA number, the package may be lost or misrouted. 

B. Premium Support & Subscription fees are non-refundable. If your incident is directly caused by a bug in BlackBox Simulation Software (does not apply to known bugs in host simulation engines eg. Microsoft Flight Simulator 2004), you will be told which service pack or hot fix it will be rectified in. This request will be handled per your request and through our customer service department.

C. Upon receipt of the return, the refund process takes approximately four to six weeks. You will be refunded by the same method as your payment. For example, if you paid by credit card, BlackBox Simulation will credit the same credit card account; if you ordered by purchase order and were invoiced, BlackBox Simulation will credit your account. (If you have already paid the invoice and have no outstanding balance, BlackBox Simulation will send you a refund check.) Shipping charges are not refunded unless the reason for the return is an error on BlackBox Simulation's behalf.

D. Products purchased for online delivery ("Electronic Software Delivery" or "ESD") may not be returned.

E. All returns are subject to a 25% re-stocking fee, once the purchased products have been registered.

F. All exchanges are subject to a 15% exchange fee, once the purchased products have been registered.

G. By submitting your order online or emailing an order directly to BlackBox Simulation. you agree to these terms and conditions.